FAQ
Frequently Asked Questions
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What types of coconut oil do you offer?
We specialize in 100% organic Virgin Coconut Oil (VCO) produced through cold-pressed and centrifugal methods. Our products are free from chemicals, preservatives, and GMOs.
Do you provide private label or OEM services?
Yes, we offer full OEM and private label services — including formulation, packaging, labeling, and export documentation.
What are your certifications?
Our facility and products are certified by USDA Organic, EU Organic, JAS (Japan), as well as GMP and HACCP for food safety.
Can I request samples before placing a bulk order?
Absolutely. We provide product samples for testing and approval before moving forward with large-scale production.
How long does the production and export process take?
Standard production time is 2–4 weeks after sample approval. Export processing time depends on destination and shipping method.
What is the minimum order quantity (MOQ)?
Our MOQ depends on the packaging type and export destination. Typically, 500 bottles per SKU or 1 pallet per bulk order. Please contact us for details.
Do you handle international shipping and documentation?
Yes, we provide end-to-end export support, including logistics coordination and all necessary export documents (COA, COO, MSDS, etc.).
Can I visit your factory in Indonesia?
We welcome business partners to visit our facility in Padang Tikar, West Kalimantan. Factory visits are by appointment only.
How do I get started with OEM or private label services?
Just contact us or WhatsApp our team, and we’ll guide you through the consultation and sampling process.